Your Privacy Questions Answered
Yes. Go to your account settings, select 'Download My Data', and we'll prepare a complete file of everything we store—your profile, payment history, login records and preferences. You'll receive it by email within 7 days. You can also contact live chat and ask a support agent to walk you through it.
We retain your transaction history—all DANA, OVO, GoPay and QRIS deposits and payouts—for as long as your account is active, plus two years after closure. This meets banking and tax regulations in Indonesia. You can download your full transaction list anytime from your account history page.
Only our payment processors and fraud-detection team see your payment details. Your banking credentials are stored in a separate encrypted vault and never mixed with your game or bet history. We never share payment data with game studios or marketing partners.
Contact support and request account closure. We'll deactivate your login immediately and schedule deletion of non-essential data. Transaction records required by law will be anonymized and retained. Where local law permits, we can fast-track deletion; otherwise we follow the standard two-year retention cycle.
Yes, we use session cookies to keep you logged in and analytics cookies to improve our lobby and payment flow. You can disable cookies in your browser anytime without losing account access, though some features may load more slowly. We do not use third-party tracking cookies.
Email our security team immediately or use the 'Report a Problem' form in your account settings. Include as much detail as you can. We log all reports and respond within 24 hours. If it's a breach, we'll notify you and regulators where required by law.
Yes. In your Privacy & Data settings, you can adjust email preferences, opt out of analytics, and control device verification sensitivity. Some data—like your name and payment method—is needed to verify withdrawals and depends on local law, so you cannot opt out of those. Contact support to discuss any specific concern.
