Questions About Our Terms
No. Our terms prohibit multiple accounts per person. If we detect duplicate registrations using the same ID, phone or payment method, we may close all linked accounts and forfeit balances. One account per player keeps the platform fair for everyone.
Access eligibility depends on local law where you live. You must be of legal age in your jurisdiction to create an account. We verify your age using your ID at signup. Underage accounts are closed immediately and funds returned to the source payment method.
You may update your withdrawal payment method anytime, but deposits and withdrawals must be in your own name. We cannot process transfers to third-party accounts. To change your method, go to Account > Payment Details and select a new DANA, OVO, GoPay or QRIS account or bank transfer under your ID.
Withdrawals are processed within 24 hours after identity verification. DANA, OVO, GoPay and QRIS transfers usually arrive within 1 minute after we send them. Bank transfers may take 1–3 business days depending on your bank.
Contact our support team with your transaction ID and details. We investigate within 5 business days and respond with findings. If we confirm an error, we credit your account immediately. Disputes older than 90 days require escalation to our senior team.
Yes. You may request a temporary account freeze (minimum 7 days) from Account > Security > Freeze Account. This pauses deposits and play but keeps your balance visible. To reactivate, contact support with verification. Extended freezes are reviewed every 30 days.
We report large payouts to local tax authorities where required by law. Tax obligations depend on your location and income level. Consult your local tax office for your jurisdiction's rules on gaming income. We provide transaction records upon request to help you file correctly.
